Refund policy
Return & Refund Policy
At Maison Gaubry, your satisfaction is our priority. If something isn't right with your order, we're here to help.
30-Day Return Window
You have 30 days from the date you receive your order to request a return. After this period, we are unfortunately unable to process returns or exchanges.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In its original packaging with all tags attached
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, simply contact our support team at support@maisongaubry.com with your order number and reason for return. We'll get back to you within 1–2 business days with the next steps.
Please do not send items back without first contacting us — unrequested returns cannot be processed.
Damaged or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately at support@maisongaubry.com with photos of the issue. We'll resolve it quickly at no extra cost to you.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened beauty or personal care products
- Sale or clearance items
- Gift cards
- Custom or personalized products
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund.
Exchanges
The easiest way to exchange an item is to return the original and place a new order once the return is approved. This ensures you get exactly what you want as quickly as possible.
Questions?
Our team is always happy to help. Reach out at support@maisongaubry.com and we'll take care of you.