Shipping policy
Shipping Policy
Last updated: May 7, 2026
Thank you for shopping with Maison Gaubry. We want to make sure your order reaches you as quickly and safely as possible. Here's everything you need to know about our shipping process.
Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information as soon as your order ships.
Estimated Delivery Times
Delivery times vary depending on your location and the shipping method available at checkout:
- Canada: 7 to 15 business days
- United States: 10 to 16 business days
These are estimates and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, or other external factors.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on qualifying orders as displayed during checkout.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package directly through the carrier's website. Please allow up to 48 hours for tracking information to update after your shipping confirmation email.
Customs & Import Duties
For international orders, your package may be subject to customs duties or import taxes imposed by your country. These fees are the responsibility of the customer and are not included in our prices or shipping costs. Maison Gaubry is not responsible for delays caused by customs processing.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please first check your tracking information. If your package appears lost or stuck in transit, contact us at contact@maisongaubry.com and we will do our best to resolve the situation promptly.
Contact Us
For any shipping-related questions, reach out to our team at contact@maisongaubry.com. We're here to help.